Duties and Tax

Duties and tax is on imported goods is different from country to country. Some countries are easy to import into, and have few restrictions and no duties or taxes. Other countries are more restrictive and apply duties and taxes. Below are some general points of advice to consider.

a. No Sales Tax Charged By Genustech

  • No sales taxes or hidden fees are charged by Genustech. However, you may need to pay taxes on your local side when you receive the goods.
     
  • When you buy from Genustech, and the products are delivered to your country, this is by definition importing. This means the process to receive the goods will usually be different to simply buying mail-order products from shops inside your country.

b. Import Duty and Sales Tax Charged By Your Country:

  • Some countries charge tax on certain imported products, at certain quantity/value levels. Some countries do not. You are responsible for finding out the situation in your own country.
       
  • Many countries charge two kinds of tax when you import anything from overseas. These are (1) Sales Tax (VAT); (2) Import Duty. Usually these taxes are not very high, and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries do not charge any tax on certain types of goods, or on small shipments.

c. Declared Value: Packet Value Affects Tax 

  • The term "ad valorem" in import taxes means that the tax you have to pay is calculated as a percentage of the total value of the goods (+sometimes the shipping too). Obviously there would be an advantage to declare the value of the goods lower in such cases. Genustech will not falsely declare the value of a package as it is illegal to do so.

d. Declared Contents: Packet Contents Affect Tax

  • Legally the declared contents of a package must be true and accurate for customs purposes. Genustech will not falsely label a package with other than its true contents. 

e. How to Pay Import Taxes

  • If you have to pay any tax on the goods you receive, the most common way is that the taxes are first paid at customs by the courier (e.g. DHL, FedEx, and UPS) and then you simply pay back the courier using cash or your credit card, when they deliver the goods to your door. 

f. Why You Need To Do Your Own Research

  • Import and tax rules are (a) different in every country; (b) changing often; (c) highly dependent on the shipment size and contents; and (d) not consistently applied by your country's different ports and customs houses. Therefore Genustech cannot offer you specific advice about how much tax you will have to pay, or any guarantees related to this issue.

g. Tax Liability

  • The importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges.
     
  • Genustech accepts no liability for any such charges. Importing taxes and charges cannot and will not be quoted/predicted, and they cannot be reimbursed to you under any circumstances.
     
  • If an importer refuses to pay taxes or otherwise refuses to comply with requirements of the importing or customs clearance process, the goods will usually not be delivered successfully. In such cases the goods could be seized by customs, destroyed, or returned back to Hong Kong. In any such cases you, the importer, bear sole responsibility provided no error has been made by Genustech in following your order requirements.

h. Getting More Information About Taxes

  • Please undertake your own research about import regulations and taxes in your country. We can offer informal pre-sales advice, but we will not offer any formal advice or guarantees due to this issue is beyond our control. 

My package is not here yet

Packages/Deliveries can sometimes take longer than expected to arrive. They are not normally lost and we pay an insurance supplement to our shippers to prevent this from happening. Even though we know you may be desperate to receive your delivery then please wait up to 30 days just in case there is some hold up in the postal service. This should not happen as a matter of course and should be a rare occurrence. Please contact us and we will do our best to rectify the situation if you still are waiting for your products after 30 days.